Ryder’s 10th annual e-commerce consumer study, “The Influence of Omnichannel Excellence on Consumer Behavior,” offers a deep dive into evolving U.S. shopping habits. As consumers blend online and in-store experiences, this study reveals key insights into what drives their purchasing decisions, loyalty, and expectations. From the rise of in-store shopping preferences to the increasing role of mobile devices, the report captures emerging trends reshaping the retail landscape. Key highlights findings include:
61% of survey participants report shopping in-store specifically because they enjoy the experience
55% of shoppers now say they would rather return online purchases in-store
77% of consumers search for items on their mobile devices while in a store
69% compare prices with items in nearby stores
Download the full study to explore how these insights can help brands optimize their omnichannel strategies and stay ahead in today’s dynamic marketplace.
