Ryder White Glove Tiers of Service

Ryder White Glove Delivery

• Customer scheduling of delivery by text, e-mail, or phone
• Real-time tracking and near real-time status updates
• Two-hour delivery window
• Automated call-ahead notifications 30 minutes prior to delivery
• 2-man delivery
• Pick-up & repackaging of customer returns
• Placement in room of customer’s choice
• Unboxing and removal of packaging
• Assembly, hookup, and installation (appliances)
• Haul-away service

Ryder Deluxe Service

• Pre-delivery inspection, preparation, and assembly to maximize delivery success and reduce returns.

RyderView™ Technology

Using our proprietary technology RyderView™, we optimize every aspect of the customer experience. After receiving the initial order, RyderView™ initiates a convenient customer self-scheduling process that includes confirmation and real-time tracking details. The customer later receives a two-hour delivery time window, order status updates, and an automated call-ahead prior to arrival. At delivery, RyderView™ enables electronic proof of delivery and offers the option of conducting an automated customer survey.

Interested in Ryder Last Mile Delivery without white glove service? Learn about our other tiers of service, including Over the Threshold and Room of Choice.

Over the Threshold

• Delivery self-scheduling by customer via text, e-mail or phone
• Two-hour delivery window
• Call-ahead notification to customer 30 minutes prior to delivery
• 2-man delivery teams
• Pick-up and repackaging of customer returns

Room of Choice

Includes Over the Threshold:

• Delivery placement in room of customer’s choice.