The ServiceNow Leader provides technical expertise, and oversight to a team of ITOM developers, analysts and operations engineers to ensure timely execution of team and project results. This position works closely with various partners to provide guidance in the management of CIs and the relationships between them. In addition, this role provides leadership to ServiceNow CMDB and Discovery functions in the areas of design, development, documentation, testing, and modification of existing and new ITOM & CMDB capabilities, discovery, patterns and sensors, championing standard techniques, procedures, and criteria. Participate in architecture design, performance monitoring, module evaluation, and buy versus build decisions. Supervise and communicate development project status, dependencies, and risks and mitigation strategies to the project team, business stakeholders and leadership. Provides technical expertise to the business.
It is expected that this leader has strong expertise in multiple IT Operations disciplines and can collaborate and influence staff, peers and Sr. Leadership within IT to construct high quality, scalable, and efficient Enterprise Solutions. Passion and experience building teams and transforming ITSM operations is critical to be successful in this role.