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White Glove Delivery

Ryder White Glove features a host of premium services to ensure that your last mile deliveries—and your brand—are treated with the utmost care. From pre-delivery inspection and preparation to complex assembly and installation, we go further to help you meet today’s big and bulky demand while enhancing the integrity of your brand.

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Reliability Two-day delivery to 95% of the U.S. & Canada

Customer-Centric White glove delivery with set-up, installation & haul-away

100% Visibility Order tracking for you and your customers

New Topic Collection

Ryder White Glove Tiers of Service

Ryder White Glove Delivery

  • Customer scheduling of delivery by text, e-mail, or phone
  • Real-time tracking and near real-time status updates
  • Two-hour delivery window
  • Automated call-ahead notifications 30 minutes prior to delivery
  • 2-man delivery
  • Pick-up & repackaging of customer returns
  • Placement in room of customer’s choice
  • Unboxing and removal of packaging
  • Assembly, hookup, and installation (appliances)
  • Haul-away service

Ryder Deluxe Service

White Glove plus:
  • Pre-delivery inspection, preparation, and assembly to maximize delivery success and reduce returns.

RyderView™ Technology

Using our proprietary technology RyderView™, we optimize every aspect of the customer experience. After receiving the initial order, RyderView™ initiates a convenient customer self-scheduling process that includes confirmation and real-time tracking details. The customer later receives a two-hour delivery time window, order status updates, and an automated call-ahead prior to arrival. At delivery, RyderView™ enables electronic proof of delivery and offers the option of conducting an automated customer survey.

New Topic Collection

Interested in Ryder Last Mile Delivery without white glove service? Learn about our other tiers of service, including Over the Threshold and Room of Choice.

Over the Threshold

Tier 1
  • Delivery self-scheduling by customer via text, e-mail or phone
  • Two-hour delivery window
  • Call-ahead notification to customer 30 minutes prior to delivery
  • 2-man delivery teams
  • Pick-up and repackaging of customer returns

Room of Choice

Tier 2

Includes Over the Threshold:

  • Delivery placement in room of customer’s choice.

Learn More About Our Last Mile Solution

Have a Ryder Expert contact you to find out how we can help your business. Ryder Last Mile is for businesses shipping parcel or big & bulky products to customers, or want to provide customers with white glove service. Ryder Last Mile is not for single shipment items.

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