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Introducing COOP by Ryderâ„¢, the First-Ever Digital Platform for Commercial Vehicle Sharing

Teletrac Navman Training

All Rydesmart webinars will be available through https://teletracnavman.adobeconnect.com/ryder/

 Upon entering the room, you will be prompted with a call in number.

*Note: All webinars are hosted every Monday (except Holidays) at the following times:

Time  Level of Service  Topics Covered 
1:00 PM EST All levels of service  Fleet Director training 
3:00 PM EST Plus One service  Safety Analytics 
4:00 PM EST Plus and Plus One service  Messaging, eDVIR, HOS (elogs), Navigation 


Driver Training

For videos, login to the Teletrac Navman Training Center by clicking here.

Teletrac Navman Support

Technical Support

For technical (non-billing) issues, take the following steps (in order):

  1. Call the technical support hotline to report the issue
    1. Contact customer support for Teletrac Navman at 800-936-5173 or RyderSupport@teletrac.net
    2. Support will open a case and troubleshoot with the driver if the vehicle is available
    3. If the issue cannot be resolved over the phone, then proceed to the next step
  2. Schedule a visit to the local Ryder shop with vehicle
    1. The incomplete case will be assigned to the shop by tech support and the driver will be advised to schedule the vehicle with the shop

Non-Technical Support

For all billing, account, and non-technical support issues, the customer should contact RydeSmart Customer Care at RydeSmartCustomerCare@ryder.com or 800-Ryder56 and select Option 1.