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Ryder’s industry-leading last mile delivery capabilities are available as part of a complete solution or as a separate service. Through innovative technology you receive real-time end-to-end visibility into the transportation of your products quickly and seamlessly. We reach more than 95% of the U.S. and Canada within two days. Our last mile solution allows you to overcome transportation network challenges, meet rising customer demands and add the personalized final touch of service whether your customers are receiving a small package or a large home appliance.
Last Mile Execution
The delivery of items represents a very personal touchpoint with consumers. Ryder helps create a lasting memory of a positive shopping experience that turns into repeat business. Here’s how we do it:
Last Mile Tiers of Service
Tier 1
Over the Threshold
- Self-scheduling via text, email, or phone
- Convenient 2-hr delivery windows
- Call-ahead notification
- 2-man delivery teams (or more as needed)
- Customer return
Tier 2
Room of Choice
- Over The Threshold Service
- Place in any room in the house as instructed by the consumer
Tier 3
White Glove
- Room of Choice Service
- Unboxing/Remove packaging
- Assembly in home (as needed)
- Hookup/install (appliances)
- Haul away services
Tier 4
Deluxe Service
- White Glove Service
- Inspection, preparation, and assembly prior to delivery to minimize time at consumer’s home.