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Last Mile Solution

Whether parcel, big & bulky, or white glove, meeting your customers’ expectations has never been easier. Ryder Last Mile’s vetted carriers, dedicated network, and nationwide hubs, let you fulfill customers’ orders within two days at lower costs.

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Over 95% of U.S. and Canada served within two days

Home delivery with white glove installation through multiple tiers of service

100% real-time visibility and tracking of your shipments

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Ryder’s industry-leading last mile delivery capabilities are available as part of a complete solution or as a separate service. Through innovative technology you receive real-time end-to-end visibility into the transportation of your products quickly and seamlessly. We reach more than 95% of the U.S. and Canada within two days. Our last mile solution allows you to overcome transportation network challenges, meet rising customer demands and add the personalized final touch of service whether your customers are receiving a small package or a large home appliance.

Last Mile Execution

The delivery of items represents a very personal touchpoint with consumers. Ryder helps create a lasting memory of a positive shopping experience that turns into repeat business. Here’s how we do it:

Customer Contact - Once we receive confirmation of an order, our process driven management system prompts our central scheduling team to contact the customer and schedule the delivery at their convenience. Shipment Tracking: while the product is being routed from pickup to last mile, tracking of the driver and the truck are available and provides near real-time status updates and visibility on route progress to the customer. Call before arrival: 24 hours prior to the delivery, our scheduling team will call the customer to confirm the date, delivery details and provide a specific two hour time window the customer can expect the delivery. Delivery: Our professional delivery staff ensures the last mile delivery (and in some cases installation) of the products i seamless - resulting in a positive customer experience that brings satisfaction. Follow-up survey: After the delivery is made, our system offers an automated customized post delivery survey. During the automated survey call, if any issues are identified with the customer experience the customer can select an option to speak immediately with a customer service team member.

New Topic Collection

Last Mile Tiers of Service

Tier 1

Over the Threshold

Tier 1
  • Self-scheduling via text, email, or phone
  • Convenient 2-hr delivery windows
  • Call-ahead notification
  • 2-man delivery teams (or more as needed)
  • Customer return

Tier 2

Room of Choice

Tier 2
  • Over The Threshold Service
  • Place in any room in the house as instructed by the consumer

Tier 3

White Glove

Tier 3
  • Room of Choice Service
  • Unboxing/Remove packaging
  • Assembly in home (as needed)
  • Hookup/install (appliances)
  • Haul away services

Tier 4

Deluxe Service

Tier 4
  • White Glove Service
  • Inspection, preparation, and assembly prior to delivery to minimize time at consumer’s home.

Learn More About Our Last Mile Solution

Have a Ryder Expert contact you to find out how we can help your business. Ryder Last Mile is for businesses shipping parcel or big & bulky products to customers, or want to provide customers with white glove service. Ryder Last Mile is not for single shipment items.

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