On Tuesday, February 12, Ryder announced an e-commerce fulfillment solution set to transform the way many manufacturers do business online, offering an alternative to third-party marketplaces by fulfilling orders of manufacturer products direct to consumers. With Ryder’s new solution, manufacturers of small to large parcel goods across all industries gain greater control over product selection, inventory management, pricing strategy, and customer service, all while maintaining critical speed to market.
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Ryder Disrupts E-commerce Industry by Enabling Manufacturers to Go Direct to Online Consumers
Last Mile Solution
Whether parcel, big & bulky, or white glove, meeting your customers’ expectations has never been easier. Ryder Last Mile’s vetted carriers, dedicated network, and nationwide hubs, let you fulfill customers’ orders within two days at lower costs.
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Over 95% of U.S. and Canada served within two days
Home delivery with white glove installation through multiple tiers of service
100% real-time visibility and tracking of your shipments
New Topic Collection
Ryder’s industry-leading last mile delivery capabilities are available as part of a complete solution or as a separate service. Through innovative technology you receive real-time end-to-end visibility into the transportation of your products quickly and seamlessly. We reach more than 95% of the U.S. and Canada within two days. Our last mile solution allows you to overcome transportation network challenges, meet rising customer demands and add the personalized final touch of service whether your customers are receiving a small package or a large home appliance.
Last Mile Execution
The delivery of items represents a very personal touchpoint with consumers. Ryder helps create a lasting memory of a positive shopping experience that turns into repeat business. Here’s how we do it:
New Topic Collection
Last Mile Tiers of Service
Tier 1
Over the Threshold
- Self-scheduling via text, email, or phone
- Convenient 2-hr delivery windows
- Call-ahead notification
- 2-man delivery teams (or more as needed)
- Customer return
Tier 2
Room of Choice
- Over The Threshold Service
- Place in any room in the house as instructed by the consumer
Tier 3
White Glove
- Room of Choice Service
- Unboxing/Remove packaging
- Assembly in home (as needed)
- Hookup/install (appliances)
- Haul away services
Tier 4
Deluxe Service
- White Glove Service
- Inspection, preparation, and assembly prior to delivery to minimize time at consumer’s home.